FAQ

We package our products with care to ensure they arrive safely.

We ship worldwide. Please note that the buyer is responsible for any local customs duties or taxes.

We do not accept returns.

If your pot arrives damaged, please send a photo to hi@sheepinthebox.com within 15 days for a full refund.

Because our pieces are unique, we cannot offer exact replacements.

While our pottery is fired at high temperature to be frost-resistant, we cannot guarantee against damage caused by extreme or changing weather.

Requests for custom orders can be made through our contact form.

Expect a lead time of at least 8 weeks.

We create custom orders based on the specific design of your tree. We do not replicate examples of pots.